Mint33 Privacy Policy — User Information Protection
This Privacy Policy explains how mint33 collects, stores, uses, and protects the personal information of users in Malaysia. We are committed to handling your data responsibly and transparently.
Effective Date: 1 January 2026
What Information Do We Collect?
When you register or use the mint33 platform, we collect various categories of information necessary to deliver a safe and efficient service. This includes:
Account Information
Your full name, email address, phone number, date of birth, and identity verification details provided during registration or the KYC process.
Device & Browser Information
Device type, operating system, IP address, browser type, screen resolution, and other technical data collected automatically when you access the platform.
MYR Payment Information
Deposit and withdrawal transaction details in MYR, including the payment method used, amount, and transaction timestamp. We do not store your full card details or e-wallet passwords.
Usage Data & Activity
Game records, betting history, session duration, and platform interaction patterns are used for security purposes and service improvement.
How Is Your Information Used?
Mint33 uses collected information solely for legitimate purposes related to platform operations. The following are the primary ways your data is used:
- Account Management: Creating and managing user accounts, verifying identity, and ensuring secure login.
- Transaction Processing: Processing MYR deposits and withdrawals efficiently and securely via local payment methods.
- Platform Security: Detecting and preventing fraud, hacking, and illegal activity that could harm other users.
- Customer Support: Enables us to provide accurate and relevant assistance when you contact the mint33 support team.
- Legal Compliance: Complying with Malaysian legal requirements on record retention and financial reporting.
- Service Improvements: Analysing usage patterns to improve the overall platform experience.
We will not use your information for any undisclosed purpose without obtaining your consent first.
Cookies & Tracking
The mint33 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies allow the platform to remember your settings and securely identify your active session.
We use three types of cookies:
- Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
- Performance Cookies: Collects anonymised data on how users interact with the platform to help us improve our services.
- Preference Cookies: Saves your language settings and display preferences so you don't have to reconfigure them every time you log in.
You can manage or delete cookies through your browser settings at any time, though this may affect certain platform features.
Data Storage, Security & Third Parties
Data Storage
Your personal information is stored on secure, encrypted servers. We retain your data for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law.
Security Measures
Mint33 uses SSL encryption for all data transmissions, multi-layered password protection, and continuous monitoring for suspicious activity. We also conduct regular security audits to ensure our data protection standards remain up to date.
Sharing with Third Parties
We do not sell or rent your personal information to any third parties. Information may only be shared with payment service providers as required to process your MYR transactions, and only to the extent necessary for that purpose. All third parties working with us are bound by strict confidentiality agreements.
Your Rights as a mint33 User
As a mint33 user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request a correction via your account settings or customer support.
You may request the deletion of your account and personal data, subject to data retention obligations required by law.
To exercise any of the above rights, please contact the mint33 support team at [email protected]. We will process your request within a reasonable timeframe and provide an appropriate response.
Policy Changes & How to Contact Us
Privacy Policy Updates
Mint33 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technical requirements, or applicable regulations. Users will be notified of any material changes via platform notifications or email. The latest effective date will always be displayed at the top of this page.
Continued use of the mint33 platform after any policy changes constitutes acceptance of the updated privacy terms.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team:
- Email: [email protected]
- See also FAQ us for answers to general enquiries.
We value your trust and are committed to handling your privacy with full integrity and transparency.